Due to the nature of our business and the type of sets we sell, all sales are final and we, unfortunately, cannot offer returns or refunds where a customer has changed their mind. We do however try to mitigate buyer’s remorse by not providing a ‘Buy Now’ option and instead giving a 48-hour timeframe for customers to make payment.

Item condition (factory sealed, damaged box, pre-owned) is stipulated in the item description, but we are always willing to provide more information (including photos) of specific items, on request. We will always be transparent and honest in the information we provide about a product’s condition. Once an item has been bought, we will assume the customer is satisfied with the description provided and will unfortunately not accept any returns based on ‘item in unsatisfactory condition’, unless we’re at fault (see below).

We take utmost care in preparing, packaging and shipping our items, but in the event where we’ve shipped the wrong item or an incomplete item, we will accept returns, with exchanges or refunds where applicable.

Where parcels have been damaged or are lost during shipping, we will try to assist where possible, but ultimate responsibility lies with the courier to resolve. We encourage customers to consider shipping insurance for high value items.

Providing excellent customer service is at the core of our business and we will always strive to correct a mistake in such a manner that makes our customers feel valued.